Application Support Manager (IoT Solutions) - Cartrack

Join Cartrack, a global leader in IoT and telematics solutions, as an Application Support Manager in beautiful Bali. In this pivotal role, you will oversee the seamless operation of our cutting-edge IoT applications, ensuring optimal performance, reliability, and user satisfaction. This is your chance to make a significant impact on our mission to revolutionize the way businesses manage their fleets and assets.

As an Application Support Manager, you will be part of a dynamic team that drives innovation in the IoT industry. You'll work closely with our development teams, product managers, and customers to troubleshoot, resolve, and prevent issues, ensuring our applications run smoothly and efficiently. With a strong background in IoT and telematics, you'll leverage your expertise to enhance our support processes and tools, such as ServiceNow, Jira, and Confluence.

Cartrack is not just a company; it's a community of passionate professionals dedicated to delivering exceptional value to our clients. Located in the heart of Bali, our office offers a vibrant and supportive work environment, perfect for those who thrive in a collaborative and innovative setting.

📋 Tanggung Jawab Pekerjaan

• Oversee the day-to-day operation of our IoT applications, ensuring high availability and performance.
• Lead and mentor a team of support engineers, fostering a culture of continuous improvement and innovation.
• Collaborate with development teams to identify and resolve issues, implementing proactive measures to prevent future problems.
• Manage and optimize our support processes and tools, such as ServiceNow, Jira, and Confluence.
• Provide technical support and guidance to customers, ensuring their satisfaction and loyalty.
• Stay up-to-date with the latest trends and best practices in IoT and telematics, driving continuous improvement in our support services.
• Develop and implement training programs for support engineers, enhancing their skills and knowledge.
• Monitor and analyze support metrics, identifying areas for improvement and implementing data-driven solutions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5-7 years of experience in a similar role, preferably in the IoT or telematics industry.
• Strong understanding of IoT and telematics solutions, with hands-on experience in managing and supporting such applications.
• Proven track record of leading and mentoring support teams, driving process improvements and enhancing customer satisfaction.
• Proficiency in support tools such as ServiceNow, Jira, and Confluence.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
• Strong problem-solving and analytical skills, with the ability to think critically and make data-driven decisions.
• Certifications in ITIL or similar frameworks are a plus.

🛠️ Keahlian

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