Lead Operations Manager

Warung Budi Cafe & Coffee is seeking a dynamic and experienced Lead Operations Manager to join our team. In this role, you will be responsible for overseeing the day-to-day operations of our cafe, ensuring smooth and efficient service delivery. You will play a crucial role in maintaining the high standards of our cafe and contributing to its overall success.

We are looking for a proactive individual with a strong background in operations management, excellent leadership skills, and a passion for the coffee industry. If you are ready to take on this challenging and rewarding role, we would love to hear from you.

Join us and be part of a vibrant and growing team at Warung Budi Cafe & Coffee.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

• Oversee the day-to-day operations of the cafe, including staff scheduling, inventory management, and quality control.
• Ensure that all health and safety regulations are met and maintained.
• Develop and implement operational procedures and protocols to improve efficiency and productivity.
• Monitor and analyze sales data to identify trends and opportunities for improvement.
• Maintain a clean and organized workspace, adhering to food safety and hygiene standards.
• Lead and motivate a team of staff to achieve operational goals and maintain high customer satisfaction.
• Ensure that all staff are properly trained and equipped to perform their roles effectively.
• Handle customer complaints and resolve issues in a timely and professional manner.

🎓 Kualifikasi & Syarat

Kualifikasi:

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 5 years of experience in operations management, preferably in the food and beverage industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficient in using Microsoft Office Suite, including Excel.
• Familiarity with POS systems and inventory management software is a plus.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving and decision-making skills.

🛠️ Keahlian

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