Senior Customer Experience Associate - Healthcare Insurance

Conduent · 📍 Remote from Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung) · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12,000,000 - 18,000,000
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📋 Tanggung Jawab Pekerjaan

Provide exceptional customer service and support to our healthcare insurance customers, ensuring their needs are met and their experience is positive.,Resolve customer inquiries, complaints, and issues in a timely and professional manner, utilizing your knowledge of the healthcare insurance industry.,Collaborate with cross-functional teams to identify and implement improvements to our customer experience processes and procedures.,Monitor and analyze customer feedback and data to identify trends and areas for improvement, and communicate these findings to the relevant stakeholders.,Stay up-to-date with industry trends, best practices, and regulatory requirements, and apply this knowledge to enhance our customer experience offerings.,Participate in training and development opportunities to further develop your skills and knowledge in customer experience and healthcare insurance.,Contribute to the creation and implementation of customer experience strategies and initiatives that align with the company's goals and objectives.,Foster a culture of customer-centricity within the team and promote the importance of customer experience in all aspects of our work.

🎓 Kualifikasi & Syarat

Bachelor's degree in a related field, such as Business Administration, Marketing, or a related discipline.,Minimum of 5 years of experience in customer service, customer experience, or a related role within the insurance industry.,Strong knowledge of the healthcare insurance industry, including its products, services, and regulatory requirements.,Excellent communication, interpersonal, and problem-solving skills, with the ability to handle multiple tasks and prioritize effectively.,Proficiency in English, both written and spoken, is essential. Knowledge of Indonesian language is a plus.,Experience with customer relationship management (CRM) systems and other relevant software and tools.,Ability to work independently and as part of a team, with a proactive and solution-oriented attitude.,Strong analytical and organizational skills, with the ability to manage time and resources effectively.

🛠️ Keahlian

Customer serviceCustomer experienceHealthcare insurance industry knowledgeCRM systemsProblem-solvingCommunicationAnalytical skillsOrganizational skills
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